Refund policy

Return and Refund Policy

PRESCRIPTION GLASSES (made to order)
Prescription glasses are custom-made for you, so they cannot be returned, exchanged, or refunded once production has started.

If our work does not match the prescription you submitted or the order you placed (wrong lens type, wrong frame, or a fitting or manufacturing defect), we will remake or replace it at no cost. Please contact us within 7 days of receiving your order.

 Cancellations and refused deliveries: Prescription glasses are made to order. If you cancel your order or refuse delivery after your order is confirmed, we retain 40% of the order value to cover materials, production, and shipping costs. Any amount you have paid above this is refunded to the original payment method within 7 working days. If you have paid only the 40% advance, the advance is retained in full and nothing further is owed.

We are not responsible for an incorrect, incomplete, or outdated prescription provided by the customer.

Advance payment: the minimum 40% advance is non-refundable once production starts / refundable only before production starts.

SUNGLASSES AND READY-STOCK ITEMS
You may return sunglasses for a full refund within 7 days of delivery. Items must be unused, undamaged, and in their original packaging with the case and all accessories. Contact us at visioncenter272@gmail.com or WhatsApp 0370-0188397 to start a return. Once we receive and inspect the item, the full item price is refunded to the original payment method within 7 working days. Return shipping is paid by the customer, except when the item is defective or we sent the wrong item, in which case we cover it.

DAMAGES AND ISSUES
Please inspect your parcel on delivery. If an item is damaged, defective, or wrong, contact us within 48 hours with photos so we can fix it.

HOW TO CONTACT US
Email: visioncenter272@gmail.com
WhatsApp: 0370-0188397